Common queries answered
Frequently asked Questions
Shipping times vary depending on your location and the shipping method chosen:
- Standard Shipping: Typically arrives within 7-14 business days after processing.
- Expedited Shipping: Usually arrives within 3-5 business days after processing.
Please note that these are estimates and actual delivery times may vary due to factors like customs processing or postal delays.
We accept returns within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please refer to our Returns and Refunds page for detailed instructions.
If you need to change your shipping address after placing an order, please contact our customer service team immediately at contact@journalingsupplies.com with your order number and the updated address. We’ll do our best to accommodate your request if the order has not yet been shipped.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website to monitor the progress of your delivery.
For assistance, you can reach our customer support team via email at contact@journalingsupplies.com. We strive to respond to all inquiries promptly during our business hours.
If you’ve entered an incorrect shipping address, please contact us immediately at contact@journalingsupplies.com with your order number and the correct shipping address. We will do our best to update your information if your order has not yet been processed.
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