At JournalingSupplies.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your shopping experience is worry-free.
Return Policy
We accept returns within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
How to Initiate a Return
- Contact Us: Please contact our customer service team at [insert contact email] to initiate your return. Provide your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
- Return Shipping: You are responsible for shipping the item(s) back to us securely. We recommend using a trackable shipping service or purchasing shipping insurance. Return shipping costs are non-refundable unless the return is due to our error.
Refund Process
Upon receiving your returned item(s), we will inspect them and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges
If you would like to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly. We may require photographic evidence of the damage or error for our records.
Contact Us
If you have any questions about our return and refund policy, or if you need assistance with a return, please contact our customer service team at contact@journalingsupplies.com. We are here to help and ensure your satisfaction with every purchase.
Thank you for shopping at JournalingSupplies.com. We appreciate your business!