Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on your location and the shipping method chosen:
- Standard Shipping: Typically arrives within 7-14 business days after processing.
- Expedited Shipping: Usually arrives within 3-5 business days after processing.
Please note that these are estimates and actual delivery times may vary due to factors like customs processing or postal delays.
To create an account, click on the “Account” or “Sign In / Register” link located at the top right corner of our website. Follow the prompts to enter your information and create your account securely.
If you need to change your shipping address after placing an order, please contact our customer service team immediately at contact@journalingsupplies.com with your order number and the updated address. We’ll do our best to accommodate your request if the order has not yet been shipped.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website to monitor the progress of your delivery.
For your security, we do not store credit card information on our servers after your transaction is processed. All payment details are handled securely through our trusted payment gateway.
Sales tax may be applied to your order depending on your shipping address and local tax laws. The applicable tax amount will be calculated at checkout.
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We offer international shipping to most countries worldwide. To confirm if we ship to your country and to view shipping options, please proceed to checkout and enter your shipping address.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please refer to our Returns and Refunds page for detailed instructions.
If you received an incorrect item, please contact our customer service team immediately at [insert contact email] with your order number and details of the incorrect item. We will arrange for the correct item to be shipped to you promptly.
If your order arrived damaged, please contact us within 48 hours of delivery at [insert contact email] with photos of the damaged item(s) and packaging. We will assist you in resolving the issue as quickly as possible.
Please contact our customer service team at contact@journalingsupplies.com to obtain authorization and specific return instructions before mailing any items back to us.
For assistance, you can reach our customer support team via email at contact@journalingsupplies.com. We strive to respond to all inquiries promptly during our business hours.
If you’ve entered an incorrect shipping address, please contact us immediately at contact@journalingsupplies.com with your order number and the correct shipping address. We will do our best to update your information if your order has not yet been processed.
To change or cancel an order, please contact us as soon as possible at Contact Us. We’ll make every effort to accommodate your request, but once an order has been processed and shipped, changes may no longer be possible.
At this time, we do not offer pre-orders for items that are out of stock. Please check back on our website regularly for updates on product availability.